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Meet Velico at upcoming conferences across North America and Europe and learn more about our FrontlineODP™ Spray Dried Plasma Manufacturing System. America’s Blood Centers (ABC) Annual Meeting, Tucson, Arizona (Mar 9–12) | DMHD – Defense Medical & Health Delivery Conference, London, UK (Mar 24–25)

Engineering Services

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Velico® Service Agreement

At Velico® Medical, we are committed to supporting our partners through exceptional service and proactive maintenance. Our goal is to ensure your FrontlineODPTM (On Demand Plasma) equipment performs reliably and efficiently, so you can focus on delivering lifesaving care. With responsive support, expert technicians, and a streamlined maintenance process, we’re here to keep your operations running smoothly — every step of the way.

Coverage Summary

Velico’s service agreement includes comprehensive service and support for the following equipment:

  • FrontlineODP™ Sealer
  • FrontlineODP™ Dryer

Services Provided

Preventive Maintenance

  • One (1) scheduled preventative visit per year for each device.
  • PM services include a detailed inspection, testing, and completion checklist.
  • Visits are coordinated at mutually convenient times during normal business hours.

Repair Coverage

  • Full coverage of labor and parts for repairs due to normal wear and tear.
  • All repair services performed by certified Velico service personnel.
  • Use of specialized test equipment included.

Emergency On-Site Support

  • Rapid-response on-site service during normal business hours.
  • Travel costs included for all covered visits.

Shipping

  • Velico covers shipping costs for all parts under this agreement.

Service Hours

Standard service hours

Monday–Friday, 8:00 AM – 5:00 PM EST
(Excluding local and Velico-recognized holidays)

Services outside of standard hours are available upon request and billed separately.

Exclusions

  • Damage resulting from misuse, neglect, or external factors is not covered.
  • After-hours service requires prior approval and a separate purchase order.

Want to learn more?

If you are interested in learning more about Velico’s Service Agreement please contact:

Bill Merritt
E: bmerritt@veli.co